Legal
Privacy Policy
Effective date: 1 May 2026
Khayr K Ltd("Khayr", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, protect and share personal information when you use the Khayr CRM website and platform. By using our Services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Khayr CRM is operated by:
Khayr K Ltd
Registered in England and Wales
Registered Office: 109 Coleman Road, LE5 4LE
Email: info@khayr.cc
Telephone: 020 8058 6605
Website: https://khayr.cc
For the purposes of UK data protection law, Khayr may act either as:
- a Data Controller for information relating to our own business operations, website visitors and customer accounts; or
- a Data Processor when processing donor and supporter information on behalf of charities using Khayr CRM.
2. Information We Collect
Depending upon how you use our Services, we may collect:
Account Information
- Name
- Organisation
- Job title
- Email address
- Telephone number
- Username
- Login credentials (encrypted)
Organisation Information
We may collect information about your organisation, including:
- Charity name
- Charity number
- Company number
- Address
- Website
- Contact information
Donor and Supporter Information
Where charities choose to use Khayr CRM, the platform may store information entered by authorised users, including:
- Names
- Contact details
- Donation history
- Communication preferences
- Gift Aid declarations
- Campaign participation
- Notes added by authorised users
Khayr processes this information solely on behalf of the charity.
Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Login timestamps
- Security logs
- Error logs
This helps us maintain the security and reliability of the platform.
Communications
If you contact us we may retain:
- Emails
- Contact forms
- Support requests
- Customer service correspondence
3. How We Use Your Information
We use personal information to:
- provide the Khayr CRM platform;
- create and manage user accounts;
- authenticate users;
- provide customer support;
- maintain platform security;
- monitor platform performance;
- improve our Services;
- comply with legal obligations;
- communicate important service updates.
We do not sell personal information.
4. Lawful Basis for Processing
Under UK GDPR, we process personal information where necessary for:
- performance of a contract;
- compliance with legal obligations;
- our legitimate interests;
- consent (where required).
5. Payment Processing
Khayr CRM may integrate with supported payment providers such as Stripe through Stripe Connect.
Payment transactions are processed directly by the connected payment provider.
Khayr does not store full payment card details.
Payment providers process payment information in accordance with their own privacy policies.
6. Cloud Hosting
Khayr CRM is hosted using Amazon Web Services (AWS).
AWS provides secure cloud infrastructure used to host application services, databases and encrypted backups. Appropriate technical and organisational safeguards are implemented to protect customer information.
7. Email Communications
We use Microsoft 365 to manage our business communications.
If you email us or receive emails from Khayr, your information may be processed using Microsoft's secure cloud services.
9. International Transfers
Some of our service providers may process information outside the United Kingdom.
Where international transfers occur, appropriate safeguards are implemented in accordance with UK GDPR requirements.
10. Security
We take security seriously. Measures include:
- HTTPS encryption
- Secure cloud infrastructure
- Role-based user permissions
- Encrypted communications
- Regular software updates
- Access controls
- Monitoring for unauthorised access
Although we work hard to protect information, no online service can guarantee absolute security.
11. Data Retention
We retain personal information only for as long as necessary:
- to provide our Services;
- to comply with legal obligations;
- to resolve disputes;
- to maintain appropriate business records.
Retention periods may vary depending upon the type of information involved.
12. Your Rights
Subject to applicable law, individuals may have the right to:
- access personal information;
- correct inaccurate information;
- request deletion;
- restrict processing;
- object to processing;
- request data portability;
- withdraw consent where consent is relied upon.
Requests should be sent using the contact details below.
13. Children's Privacy
Our Services are intended for organisations and authorised users.
They are not directed at children under the age of 18.
15. Changes to this Policy
We may update this Privacy Policy from time to time.
Updated versions will be published on this page together with the revised effective date.
16. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Khayr K Ltd
Registered Office: 109 Coleman Road, LE5 4LE
Email: info@khayr.cc
Telephone: 020 8058 6605
Website: https://khayr.cc
17. Complaints
If you believe your personal information has been handled improperly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
Website: https://ico.org.uk
We encourage you to contact us first so that we can investigate and resolve your concerns wherever possible.